FAQ
Questions, answered.
Everything people usually ask before we start. Still curious? Just ask.
Working with us
How fast can you build my website?
Fast. Most of the time goes into getting the plan right, then we build in focused sprints, and most projects take about 2 weeks to a month, depending heavily on the scope and what you need. You get a real timeline before we start. Need it sooner? The 24-Hour Site gets a great site, or the MVP of one, ready within 24 hours of kickoff.
How much does a project cost?
Every project is priced up front after a quick call, so you know the number before we start. We scope to what you actually need, and you can start small and add photography, video, branding or SEO later.
Which website platforms do you work with?
Most of them: WordPress, Webflow, Shopify, BigCommerce, WooCommerce and fast custom builds with Astro or Next.js. We pick whatever fits you best. Want Webflow? We can build on it as a 24-Hour Site or a regular project. BigCommerce stores run on a standard timeline.
Which e-commerce platforms do you work with?
Shopify, BigCommerce and WooCommerce, plus custom Stripe checkouts. We’ve built fully custom themes on both Shopify and BigCommerce, including stores that serve wholesale and retail buyers at once.
Can I update the site myself?
Yes. Depending on the build, you’ll edit in WordPress, Webflow, Shopify or BigCommerce admin, or a simple content editor. We’ll show you how, and we’re around if you get stuck.
Do you work with clients anywhere?
Yes. Web, app, branding and SEO work happens remotely with clients anywhere. Photography and video shoots happen on location, so just ask about travel.
The 24-Hour Site
When does the 24 hours start?
Once we’ve planned your site together on a quick call and your invoice is paid. Within 24 hours your site is ready for you to review. We work from whatever you send, so the more you share, the closer it is to what you picture.
What if I want changes?
Two rounds of tweaks are included when you review your site. After that, or for new pages and features, we’ll quote the extra work before we start.
Can I get a refund?
No. We clear our schedule for you and start building as soon as you’ve paid, so all orders are final. That’s why we plan everything on a call first, and if it’s not the right fit, we’ll tell you honestly.
Is my site live after 24 hours?
It’s ready after 24 hours on a private preview link, never straight to a live address. It goes live only once you approve it. Putting it on your domain can need a login or a DNS change from you, so we walk you through it, or handle it for you if you share access.
Do I own the site?
Yes, completely. We can launch it for you on your domain and hosting, or hand over every file, image and login so you or your developer can take it anywhere. No lock-in, no monthly fee to us.
Can you buy my domain?
Yes. Mention it when we talk and send a few names you like. We register it, connect it to your site and transfer ownership to you, with the first year included.
What if my content isn’t ready?
Send what you have. We’ll write sensible placeholder copy from your answers and use quality imagery where photos are missing, and you can swap in the real thing anytime.
What if I don’t need it in 24 hours?
Then a standard project is the way to go. It usually takes about 2 weeks to a month, depending heavily on the scope and what you need, and is quoted on a quick call.
What happens after launch?
Small fixes are on us for 14 days after your site goes live. After that it’s yours to take anywhere, or keep growing it with us at our returning-client rate, from new pages and a bigger shop to SEO and branding.
Can you build it on Webflow?
Yes. If you’d like Webflow, we can build your 24-Hour Site on it, so you can edit everything yourself afterwards. Just mention it when you get in touch.
Can it include an online shop?
Yes. A simple shop with up to about 15 products and a Stripe or Shopify checkout is included at no extra cost. BigCommerce sites aren’t available as 24-hour projects. Those, plus bigger catalogs and wholesale pricing, run on a standard timeline, quoted on a call.
What if my project is bigger than a day?
Then we’ll say so on the call and quote a timeline that fits. Often the best move is launching the core in 24 hours and adding the rest after.
Still have a question?
We’re happy to help. Send a quick note and we’ll reply as soon as possible, usually within a day.
Ask us